Guarantee, Returns & Refunds Policy

Seed Guarantee

Our products are backed by our full guarantee. We want you, our customers, to be 100% satisfied with the seeds that you purchase from us. If anything you buy from Box Garden Seeds LLC proves to be unsatisfactory, we will either replace the item or refund the purchase price LESS SHIPPING, whichever you prefer. 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RETURN PROCESS
To start a return, you can contact us at Grizz@bgseedsllc.com. Please note that returns will need to be sent to the following address: 

Box Garden Seeds LLC
Attn Returns:
2740 Central Ave
Ammon, ID 83406
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Grizz@bgseedsllc.com.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Grizz@bgseedsllc.com.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

QUESTIONS
If you have any questions concerning our return policy, please contact us at: Grizz@bgseedsllc.com